You can ask us to delete your personal data at any time. How you do it depends on how your data reached us.
If you are a customer of a business that uses our software or WhatsApp services
Businesses use our software to keep their customer records and to message their customers on WhatsApp. That business decides how your data is used, so it can usually act fastest.
- Stop WhatsApp messages: reply STOP to the business on WhatsApp, or tell the business you no longer want messages.
- Ask the business to delete your data: it can remove your record and message history from its software.
- Or write to us: email contact@softsyncsolutions.in with the subject “Data deletion request”, your WhatsApp phone number or email, and the name of the business. We will pass your request to that business and help it complete the request.
If your business connected its WhatsApp account through us
- Disconnect our access: in Meta Business Suite, open Business settings and remove SoftSync Lab’s app from your WhatsApp account’s connected apps or partners. You can also ask us to do it for you. We then stop receiving your WhatsApp messages.
- Delete the data we hold: email contact@softsyncsolutions.in from your registered email with the subject “Account deletion”. We delete your account, contacts, messages and media.
- If you close your account with us, we delete its data within 90 days, unless you ask us to export it first.
If you use one of our products or website
This covers staff accounts in our products (such as RoSync for CA or ClinicDost) and enquiries you sent through this website. Email contact@softsyncsolutions.in with the subject “Data deletion request” and the email or phone number you used.
What happens next
- We confirm your request within 7 days and complete it within 30 days.
- We may need to confirm your identity before deleting anything.
- We keep only what the law requires us to keep, such as invoices and tax records.
- Messages already delivered on WhatsApp stay on the recipient’s device. Meta’s own retention is governed by WhatsApp’s policies.
More detail is in our Privacy Policy. Questions or complaints: contact@softsyncsolutions.in (Grievance Officer: Rohith P M).