In short
- Remove the app from your phone: in the app, open More → Sign out of this phone, then uninstall.
- Lost the phone? Ask a partner at your firm to sign it out in RoSync (Firm settings → RoSync app on phones).
- Delete your account: ask your firm's partner, or email contact@softsyncsolutions.in and we will arrange it with your firm.
1. Remove the app's data from your phone
- Open the RoSync for CA app and go to More.
- Tap Sign out of this phone. The app deletes your sign-in and your firm's details from the phone, your firm's RoSync stops accepting this phone straight away, and the phone's notification address is deleted.
- Uninstall the app (press and hold the RoSync icon → Uninstall). This removes anything left on the phone.
To switch to a different firm instead, use More → Use a different firm.
2. If you no longer have the phone
Ask a partner at your firm to sign it out: in RoSync on the computer, Firm settings → RoSync app on phones → Sign out next to the phone. The app stops working on it at once and its notification address is deleted. If you can still sign in to RoSync yourself, you can sign out your own phones from the same page.
3. Delete your RoSync account
Your account belongs to your CA firm, which created it, so the firm acts on deletion requests:
- Ask a partner at your firm to remove you in RoSync (Team). This ends your access everywhere - website and app - and signs out all your phones. Your firm can then delete your account details, apart from the records it has to keep (section 4).
- Or email SoftSync Lab at contact@softsyncsolutions.in with your name, the email you sign in with and your firm's name. We will pass your request to your firm, follow it up, and reply to you within 30 days.
4. What is deleted, and what may be kept
| Data | What happens |
|---|---|
| Sign-in and firm details on the phone | Deleted when you sign out or uninstall. |
| Phone's notification address | Deleted when the phone is signed out. |
| Notification settings | Kept with the phone record below, and deleted with it. |
| Phone record (model, app version, last used, who signed it out) | Kept by your firm as a security record of which phones had access, then deleted under the firm's retention rules. |
| Activity record (what you approved, sent back, marked filed or opened) | Kept by your firm: it is part of the firm's work records for its clients, which tax and professional rules often require for several years (commonly 8 years for accounting records). |
| Documents you scanned or uploaded | They belong to your firm's client files and are kept under the firm's retention rules, not deleted with your account. |
| Notification counts at SoftSync Lab | Daily totals per firm only - nothing that identifies you. |
For more detail, see the RoSync for CA app privacy policy.
5. Questions or complaints
Grievance officer: Rohith P M, SoftSync Lab - contact@softsyncsolutions.in, 3rd, 22nd & 23rd Cross Road, Sri Nandi Garments, T. Dasarahalli, Bengaluru, Karnataka 560057. We acknowledge requests within 7 days and aim to resolve them within 30 days.